FAQ

Orders & Shipping
When will my order ship?

Most ready to ship orders ship within 1–3 business days. You’ll receive a confirmation email with tracking information once your order has been dispatched. For custom orders please reach out to our team.
Do you ship internationally?

At this time, we ship within the United States only. For large or custom international orders, please contact our customer service team.
Can I update or cancel my order after placing it?

We begin processing orders right away, but if you need to make a change, please reach out to customer service as soon as possible and we’ll do our best to accommodate.

Orders & Shipping

Returns & Exchanges
What is your return policy?

We accept returns of unused items in their original packaging within 30 days of delivery. Please contact customer service to initiate a return authorization.
Are there restocking fees?

Some large or custom equipment may be subject to a restocking fee. Details will be provided when your return request is reviewed.

Returns & Exchanges

Products & Availability
Do you carry replacement parts or accessories?

Yes. Many of our equipment lines have compatible parts and accessories available. If you don’t see what you’re looking for, contact us and we’ll help source it.
What if an item is out of stock?

You can sign up for a restock alert on the product page or contact our team for an estimated availability date.
Do you offer custom or commercial solutions?

Absolutely. We specialize in professional and commercial cooking equipment. Contact us to discuss your project requirements.

Products & Availability

Payments & Security
What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?

Yes, our website uses SSL encryption and trusted payment gateways to keep your information protected.

Payments & Security

Need More Help?

Can’t find what you’re looking for? Our team is here to help.